The Customer has a period of 30 working days from the date of shipment of the order to report non-receipt and request resolution of the sale and reimbursement of the items.The Customer must inform Happy Dogs Company as soon as possible of the failure to receive the order following its shipment. After this period, no resolution of the sale will be accepted.If the goods are not received within 30 days, Happy Dogs Company may offer the customer to reship the undelivered goods at Happy Dogs Company’s expense.

The customer is required to check the good condition of the items delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated within 3 days to Happy Dogs Company following receipt.Circumstances beyond our controlWe cannot be held responsible for loss, damage, errors or failure to deliver a shipment if it is established that circumstances beyond our control exist. By “circumstances beyond our control”, we mean in particular:- fortuitous events or force majeure, namely: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes, etc.- any defects or particularities linked to the nature of the shipment even if they were known to us at the time of our acceptance,- any act, failure or negligence of any third party, for example: the recipient, any interested third party, any employee of customs or any other administration, postal services, any carrier or other third party to whom the shipment is entrusted by our service provider transport, to serve sectors not directly served by itself, even if the sender has not requested or been informed of the use of a third party.Indirect damageIn the event of non-compliance with our commitments and whatever the cause, Happy Dogs Company will only be required to reimburse the delivery service subject to the reservations set out above (Delay in Delivery) and in no case indirect damages that the customer may claim. These indirect damages and losses include any loss of income, profits, interest or markets and any loss linked to the impossibility of using all or part of the shipment.Breakage during shippingIf a package arrives at the recipient damaged (broken bottle(s), the recipient must refuse the package. The carrier will be responsible for informing Happy Dogs Company. Upon receipt of this information, Happy Dogs Company undertakes to immediately reship an identical package to the recipient. Under no circumstances will the customer be able to demand reimbursement for the product and the delivery package.Withdrawal period: exchange or returnCustomers, non-professional individuals, benefit from a withdrawal period of fourteen days (14) from delivery of their order to return the product to Happy Dogs Company for exchange or refund without penalty.Return costs are the responsibility of the Customer. The Customer will be fully reimbursed as soon as possible and no later than 14 days after the date on which he exercised his right of withdrawal subject to receipt of the order.Exchange and return conditions for refundReturned items must be intact, unopened and in perfect condition. They must be returned in a condition allowing them to be re-marketed.The Customer must make his return using the carrier of his choice at his own expense.The customer must keep proof of deposit of the package with the service provider responsible for the return. In the absence of this proof, no exchange or refund can be made in the event of loss of the package.ResponsibilityHappy Dogs Company cannot be held liable in the event of non-performance of the contract, in the event of stock shortage or unavailability of the product, force majeure and, in particular, in the event of a total or partial strike, flood, fire or other natural disasters and, in general, all events that do not allow the proper execution of the order.